Last Updated: 1st November 2025

This policy outlines how Flamingo Star Financing Broker LLC (“FSFB,” “we,” “us,” or “our”) delivers its professional financial services to you, our client (“you” or “your”).

As a financial brokerage and advisory firm, we do not sell physical goods. Our “delivery” refers to the provision of our professional services, advice, and related documentation.

1. Nature of Services

Our services are delivered through consultation, advisory, financial analysis, document processing, and facilitation with third-party financial institutions. These services include, but are not limited to, Property Investment advisory, Property Mortgage Services, Trade and Working Capital Finance, and Merchant Cash Advance (MCA) facilitation.

2. Method of Delivery

The delivery of our services is conducted through the following methods:

• Digital Communication: The primary method of delivery is electronic. This includes email, secure online portals, and telephone calls for consultations, advice, updates, and the transmission of documents (e.g., application forms, analysis reports, illustrative quotes).
• In-Person Meetings: Services may be delivered through scheduled in-person meetings at our offices or another mutually agreed-upon location for detailed consultations, strategy sessions, or the signing of key documents.
• Documentation: Final “delivery” of a specific service component may be in the form of a formal document, such as a service agreement, an advisory report, a completed application submitted on your behalf, or a formal offer letter received from a financial institution.

3. Service Delivery Timeline

• Commencement: Our services commence upon the successful execution of a Client Service Agreement and, where applicable, the payment of any initial fees or retainers.
• Timelines: Timelines for the delivery of our services (e.g., obtaining a mortgage pre-approval, securing a finance offer) are estimates. These timelines can vary significantly based on:
  • The complexity of your financial profile or request.
  • The completeness and accuracy of the information and documentation you provide.
  • The processing times of third-party institutions (e.g., banks, lenders, property valuers, government agencies).
  • Market conditions.
• We will provide you with an estimated timeline for each service and will make all reasonable efforts to meet these estimates. We will keep you informed of any significant delays.

4. Client Responsibilities

The timely and successful delivery of our services is critically dependent on your cooperation. You are responsible for:

• Providing all necessary, accurate, and complete information and documentation in a timely manner.
• Being available to answer questions or provide clarification as needed.
• Making timely decisions when required.

Delays in receiving the required information from you will directly impact our ability to deliver the service within the estimated timeframe.

5. Confirmation of Delivery

A service is considered “delivered” when the specific action or outcome as defined in our Client Service Agreement has been completed. This may include:

• The provision of a consultation or advisory session.
• The delivery of a formal advisory report or financial plan.
• The formal submission of your application to a financial institution.
• The communication of a formal decision, pre-approval, or offer letter to you from a financial institution.

6. Contact Us

If you have any questions about the delivery of our services, please contact us at:

• Email: info@fsfb.ae
• Phone: +971552498003
• Address: OFF #1808, 18th Floor, Bay View Tower, Business Bay, Dubai, UAE